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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Paradise processes personal data when you use the website, request print services, submit image files, or communicate with us about photo and art printing projects.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
Privacy Contact

Contact Details

Privacy email
[email protected]
Privacy phone
+39 312 754 3739
Mailing address
Via Nerino 8, 20123 Milan
Privacy contact
[email protected]

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
GDPR
Regulation

GDPR Overview

Under the GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and use information only for the purposes described in this policy.

Where the GDPR applies, it governs our processing of personal data for users in the European Economic Area and, where relevant, users whose data is otherwise subject to EU data protection law.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Garante per la protezione dei dati personali
This section is intended for users covered by EU data protection rules.
GDPR-aware data handling

GDPR Rights

Where the GDPR applies, you may have the right to access your data, request correction or deletion, object to certain processing, request restriction, and receive portability in appropriate cases. If processing is based on consent, you may withdraw it at any time without affecting prior processing.

The rights described here apply subject to the conditions and limits set by law.
01

Data We Collect

We may process identification and contact details, inquiry content, uploaded image files, print specifications, consultation notes, payment and billing records, collection and order status information, and technical data such as device and browser information. Where needed for file-preflight or production, we also process the metadata and settings contained in submitted files.

The categories collected depend on whether a user requests a quote, uploads files, or arranges an appointment.
02

Sources of Data

We receive data from forms, file uploads, email correspondence, consultation appointments, payment interactions, and collection or production updates. We also collect limited information automatically through the website and related service tools, including logs and cookie-based data.

Most data comes directly from users, while some technical data is generated during site use.
03

Types of Cookies

We may use strictly necessary cookies for site operation, preference cookies to remember settings, and analytics cookies to understand how the site is used. Session cookies expire when the browser is closed, while persistent cookies remain for a limited period unless removed earlier.

Cookie use is limited to standard website functions and basic measurement where enabled.
04

Cookie Controls

You may block or delete cookies through your browser settings. If the site provides a cookie banner or preference tool, you may use it to manage non-essential cookies. Disabling some cookies may affect site functions, including form handling and preference storage.

Cookie choices can be adjusted through browser settings and, where available, the site controls.
User Rights

Your Rights

Depending on your location and the applicable law, you may have rights relating to access, correction, deletion, objection, restriction, and portability. You may also have the right to lodge a complaint with the competent data protection authority.

Available rights may vary depending on the legal basis and the nature of the request.
Requests

How to Make a Request

To exercise a privacy right, provide enough information for us to identify the relevant data and assess the request. We may ask for additional details where needed to confirm identity or to understand the scope of the request, and we will respond within the period required by law.

Requests are reviewed against identity, scope, and legal retention requirements before action is taken.
Data Retention

Retention

We keep personal data only for as long as needed for the relevant service, accounting, dispute handling, legal compliance, or recordkeeping purpose. When data is no longer required, we delete it or anonymise it where appropriate.

Retention periods depend on the purpose of the record and any legal storage duty.
Policy Updates

Policy Updates

The updated version will apply from the date it is posted unless a different effective date is stated. We may also provide a separate notice when a change is material and requires additional attention.

We may revise this policy when our practices, services, or legal obligations change.
Purpose of use

Purposes of Processing

We use personal data to answer inquiries, review image files and print specifications, prepare quotes, manage appointments, process payments, produce and package orders, provide status updates, handle collection arrangements, maintain records, secure our systems, and meet legal or accounting obligations. Where test prints or proof approval are part of the project, we use the submitted information to support those steps.

Note
Processing is limited to the operational needs of the studio and related website functions.
Third-party sharing

Service Providers and Partners

We may share personal data with payment processors, hosting and technical service providers, communication tools, and production or logistics partners that assist with order handling, file transfer, status updates, and collection arrangements. These parties act under instructions or contractual obligations appropriate to their role.

Note
Service providers receive only the information needed to perform their assigned tasks.
Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, enforce our terms, protect our rights, or respond to lawful requests.

Note
Disclosure may be required where law, regulation, or a valid request compels it.